Which of the following is an example of a service a CHAA may provide?

The role of a Certified Healthcare Access Associate (CHAA) includes assisting patients with navigating the complexities of healthcare systems, which encompasses helping them understand their insurance policies and benefits. This guidance is crucial as it enables patients to make informed decisions regarding their healthcare options and manage their financial responsibilities associated with those options.

In contrast, performing surgeries, writing prescriptions, and conducting laboratory tests fall outside the scope of a CHAA's responsibilities, as these tasks require specialized medical training and credentials that CHAA professionals do not possess. Therefore, the focus on patient education and support in understanding their benefits is a key function of a CHAA, illustrating their essential role in enhancing patient access to healthcare services.