Which of the following best describes the role of a CHAA?

The role of a Certified Healthcare Access Associate (CHAA) is best described as facilitating patient access to healthcare services and information. This involves working directly with patients to help them understand their healthcare options, navigate the system, and connect them to the appropriate services. CHAA professionals often serve as a bridge between patients and healthcare providers, ensuring that individuals can access necessary care and are informed about available resources.

Facilitating access to healthcare includes activities such as scheduling appointments, explaining insurance benefits, and guiding patients through the healthcare system. The focus is on enhancing the patient experience and ensuring that individuals receive the care they need without unnecessary barriers.

In contrast, providing direct medical treatment falls outside the scope of a CHAA's responsibilities, as their role is not clinical but rather supportive and administrative. Assisting healthcare providers with technical support and conducting clinical research are also specialized roles that do not align with the primary function of a CHAA, which centers on patient access and resource navigation.