Which metrics are included in a Key Performance Indicator (KPI) in Patient Access?

The selection of accuracy rate and patient satisfaction score as key performance indicators (KPIs) in Patient Access is justified because these metrics directly reflect the effectiveness of the patient access department in delivering quality service and maintaining operational efficiency.

The accuracy rate is crucial as it measures how well the department captures and processes patient information, which is essential for billing accuracy and insurance claims, thereby directly impacting revenue cycle management. A high accuracy rate indicates that patient information is being collected and processed correctly, minimizing errors and improving the overall patient experience.

Similarly, the patient satisfaction score is vital as it captures the patients' perspectives on their experience with healthcare services. High patient satisfaction is often correlated with better health outcomes, increased loyalty, and a positive reputation for the healthcare facility. This score provides insights into areas that may need improvement, enabling organizations to enhance their services and foster a better patient experience overall.

In contrast, while the other metrics mentioned in the other options can indeed relate to the broader performance of a healthcare facility, they are not as closely aligned with the core functions and objectives focused on within Patient Access. Cost per patient and number of beds pertain more to financial management and resource allocation. Length of hospital stays and readmission rates focus on clinical outcomes rather than access processes. Lastly