Which entities are commonly involved in patient satisfaction surveys?

Patient satisfaction surveys are primarily conducted by organizations specializing in health care performance measurement and consumer insights. Press Ganey and JD Power are well-known entities in this area, recognized for their methodologies in gathering and analyzing patient feedback. They provide valuable data that hospitals and healthcare providers can use to enhance the patient experience, streamline service delivery, and improve overall quality of care.

While the American Hospital Association, government health agencies, and others do play roles in health care oversight or policy, they are not primarily focused on collecting patient satisfaction data in the way that Press Ganey and JD Power are. These organizations utilize their surveys to provide actionable insights directly from patients, which is crucial for identifying areas of improvement in healthcare services.