What aspect of patient access does a CHAA mainly focus on?

A Certified Healthcare Access Associate (CHAA) primarily focuses on facilitating healthcare appointments and managing patient inquiries, which is a critical aspect of patient access. This role involves ensuring that patients can easily navigate the healthcare system, including scheduling appointments, providing information about services, and addressing any questions or concerns they may have regarding their care. By effectively managing these tasks, a CHAA helps to enhance patient experience, reduce wait times, and ensure that patients receive timely access to necessary healthcare services.

While activities like performing medical procedures, conducting research, and overseeing physical infrastructure are important in the healthcare field, they fall outside the scope of responsibilities typically associated with a CHAA. The primary function of a CHAA is centered around patient interactions and logistical coordination rather than the clinical or operational aspects of healthcare delivery.