What are the three steps involved in the communication process?

The correct answer highlights the essential components involved in effective communication: encoding, transmission, and decoding.

Encoding refers to the process where the sender translates their thoughts or ideas into a communicable format, which may involve choosing words, symbols, or gestures that best convey the intended message. This is a critical first step because the clarity and effectiveness of the communication largely depend on how well the encoding process is executed.

Transmission is the second step, where the encoded message is sent from the sender to the receiver. This may occur through various channels such as spoken language, written text, or non-verbal cues. The medium chosen for transmission can impact how well the message is received, so understanding the appropriate mode for communication is crucial in a healthcare setting.

Decoding is the final step, where the receiver interprets the message. This involves unpacking the encoded information and understanding the intent behind it. Effective decoding relies on the receiver's prior knowledge, experience, and context, which means that barriers in understanding can arise if there is a mismatch between the sender's encoding and the receiver's decoding capacities.

Thus, "encoding, transmission, and decoding" encompasses the complete cycle of communication, making it essential for effective interaction between healthcare professionals, patients, and other stakeholders.