What are the guidelines developed by NAHAM called that measure performance criteria for facilities?

The guidelines developed by NAHAM to measure performance criteria for facilities are referred to as Access Keys. These serve as benchmarks for healthcare organizations to evaluate and improve their access services. They establish standards that help in ensuring consistency and quality in patient access processes, ultimately promoting better patient experiences and outcomes. Access Keys focus on various aspects of the patient access process, including appointment scheduling, registration, and overall service efficiency.

While other terms like Access Guidelines or Performance Metrics may seem relevant, they do not specifically denote the established framework set by NAHAM as Access Keys does. Facility Standards, similarly, might imply a broader range of operational guidelines, which also does not capture the specific metrics associated with measuring access performance directly as effectively as Access Keys.