For which situation would you seek desktop support assistance?

Seeking desktop support assistance is typically necessary for situations where a user requires help with software-related tasks or enhancements that impact their daily work functionality. In this case, adding an icon to the computer screen for quick access to a new function falls under the realm of desktop support, as it pertains to the configuration of the operating system or application settings that affect how the user interacts with their computer.

Desktop support staff are trained to assist with issues that involve software configurations, settings adjustments, or enhancements to improve user efficiency and experience. This process usually involves navigating through system preferences, desktop environments, and application interfaces to customize the user's setup.

Other situations, like fixing a printer issue, replacing a keyboard, or troubleshooting network connectivity, typically involve hardware or network diagnostics and would usually be addressed by specific IT staff focused on hardware or networking rather than desktop support.